Dell Hell

Turns out I'm not the only person to have frustrating experiences with Dell customer service. Some guy over here compiled a dossier:

# of Dell people I've talked to ... 14
# of times I've heard 'now this will fix the problem' ... 15+
# of new, larger problems created ... 6
# of times any problem was fixed ... 2
# of copies of an email Dell sent me in one day ... 62
# of minutes spent on the phone with Dell ... 320+
# of hard drives my computer now thinks it has ... 3
# of times I've restarted the PC during this process ... 65+
# of Google results for "Dell customer service problem" ... 2.6M
# of hours of paid consulting work I've missed @ $100/hr ... 5
# of times Dell support finally agreed to replace it after it was dead -- then changed their mind and want me rebuild it with them ... 1
# of times Dell sales called to sell me DSL for my dead PC ... 1
# of dollars I spent on Dell's optional high-end warranty ... $280

And that's just the beginning.