# of Dell people I've talked to ... 14
# of times I've heard 'now this will fix the problem' ... 15+
# of new, larger problems created ... 6
# of times any problem was fixed ... 2
# of copies of an email Dell sent me in one day ... 62
# of minutes spent on the phone with Dell ... 320+
# of hard drives my computer now thinks it has ... 3
# of times I've restarted the PC during this process ... 65+
# of Google results for "Dell customer service problem" ... 2.6M
# of hours of paid consulting work I've missed @ $100/hr ... 5
# of times Dell support finally agreed to replace it after it was dead -- then changed their mind and want me rebuild it with them ... 1
# of times Dell sales called to sell me DSL for my dead PC ... 1
# of dollars I spent on Dell's optional high-end warranty ... $280
And that's just the beginning.
Tuesday, July 19, 2005
Sunday, July 17, 2005
Indeed, it seems that the trial was accompanied by the sort of media circus we've come to expect when famous people have their day in court. In a technological coup, WGN radio in Chicago provided a live broadcast from the courtroom during the trial, newspapers wrote about it incessantly, souvenir vendors hawked trial memoribilia, and someone even brought a trained monkey to town and exhibited him playing piano, using a camera, and smoking a pipe.
The reenactment boils days of trial down into a two-hour play, but it gives you a pretty accurate idea of how things went down -- the History Channel has been filming this week's reenactments for an upcoming documentary.
Overall, it was a pretty fascinating experience. I took a ton of pictures, but unfortunately I left my camera cable back in Nashville so you'll have to wait until I get back to see any of them.